At Prismyn Shop, we’re committed to providing you with high-quality products and a satisfying shopping experience. If you’re not completely satisfied with your purchase, we’ll happily offer returns and refunds. Here’s our return and refund policy:
- Return Period
You can return an item within 30 days of receiving it. - Return Requirements
Items must be unused, with original tags and packaging attached.
Please ensure that the returned item is undamaged and secure during return shipping. - Refund Process
Please contact our customer service team via email with your order number and reason for return.
We’ll provide you with a return address and process your refund within 7 business days of receiving the returned item.
Once the refund is approved, the refund amount will be credited to your original payment account within 3-5 business days. - Shipping Costs
We will cover the return shipping costs for returns due to quality issues or incorrect shipment.
For returns due to personal reasons (such as dislike or incorrect size), return shipping costs are the customer’s responsibility. - Exchange Policy
If you would like to exchange an item, please specify this when contacting customer service. The exchange procedure is similar to returns.